Sheraton Maui - Lahaina

Terrible hotel, we arrive at 2.30 and r informed we had to wait til 3pm before they could check us in. Upon checking entering our room we discover 2 doublebeds instead of a king size bed. Once we've been given a new room we enter to find it very unclean. Other peoples hairs lying in the bathroom, loads of dust and decor is very outdated! All sales/concierge staff r very pushy trying to make a sale out of u and dont seem to listen. Only thing good about this hotel is location to the beach, outdoor pool and fitness centre. Everything else is terrible! Just didnt feel comfortable especially due to the uncleanliness of the room.

Good location. Close to activities & shopping. Great breakfast buffet.

HVAC in room did not work properly. Room alternated between hot & cold.

Very nice room with large balcony and fantastic view over the sea even though we had booked a room with garden view. thank you!

we had some difficulties finding our room at the arrival. were not instructed properly.

All good except below

My wife went to the pool / beach area and was told the lounge chairs were for guests only. She said she was a guest & they gave her a chair. A liyyle time had passed & an attendent came over to my wife and asked her if shecwa a guest and said yes. The man then said the chair costs12 dollars. She said she was a guest as from her previous conversation and he then told her all guests have to pay 12 dollars or not use the chairs and she must get off the chair. My wife in her amazement hurried to get off the chair as she had not paid for the chair and hurt her toes trying to get out of the chair. I was amazed as we paid hundreds of $$$ a night & was then told after she was given a chair it cost 12 dollars. Something is really wrong with this picture don't you think.